Introduction
At Green Collect, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and safeguard your personal data in accordance with New Zealand’s Privacy Principles.
What is Personal Information?
Personal information refers to details about an individual that can identify them, either directly or indirectly. This includes but is not limited to, your name, contact details, payment information, and any other details you provide us that are not commonly available to the general public.
How We Collect and Use Personal Information
We collect personal information when you interact with us directly or through third parties, such as when you subscribe to our services or contact us for inquiries. We may collect the following personal details:
· Name, email, and phone number
· Payment and billing information
· Service preferences and usage details
Why We Collect Your Information
Your personal data is essential for providing the services you request. We use your information for:
· Managing your subscriptions and processing payments
· Responding to inquiries and providing customer support
· Keeping records for business operations, accounting, and reporting
· Complying with legal and regulatory requirements
· Debt collection if necessary, via third-party services
Additionally, we may use your information for:
· Improving our services, including product development and customer feedback
· Sending you information about services or promotions, with your consent
· Conducting research and statistical analysis
· Detecting fraud or unauthorized activity
Cookies and Website Tracking
Our website may use cookies to enhance your experience and improve the functionality of our site. Cookies allow us to track website usage patterns, such as which pages are visited most frequently. While cookies do not personally identify you, they may provide information about your browser and IP address. You can modify your browser settings to control or block cookies.
Security of Your Personal Information
We take robust security measures to protect your personal information from misuse, loss, unauthorized access, or alteration. These measures include:
· Secure storage of physical and electronic records
· Encryption of sensitive data and password protection
· Staff training on privacy and data security
· Regular reviews and updates to our security protocols
If we no longer need your personal information for any purpose, we ensure that it is securely destroyed or anonymized.
Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you. If you believe any of your details are incorrect, incomplete, or outdated, please contact us, and we will take reasonable steps to correct them.
Legal Disclosures
In some situations, we may be required to disclose your personal information due to legal obligations, such as a court order or compliance with regulatory requirements. We will only disclose your data when necessary and as permitted by law.
Complaints and Inquiries
If you have any concerns or questions regarding this privacy policy or how we handle your personal information, please contact our customer support team. We take all inquiries seriously and aim to address your concerns promptly.